SHIPPING

ALL OF OUR ORDERS ARE SENT OUT WITH INSURED AND TRACEABLE SHIPPING AND YOU MUST ALSO INSURE YOUR PARCEL IF YOU ARE RETURNING YOUR JEWELLERY BACK TO US. WE OFFER FREE WORLDWIDE SHIPPING ALWAYS, THIS IS NOT A PROMOTION. INTERNATIONAL SHIPMENTS ARE SUBJECT TO CUSTOMS OR VAT FEES DEPENDING ON THE COUNTRY YOU LIVE IN. WE ARE NOT RESPONSIBLE FOR THESE COSTS AND THEY ARE NOT INCLUDED IN YOUR ORDER OR OUR PRICING.

WARRANTY

ALL OF OUR LUMIE MOISSANITES COME WITH A LIMITED LIFETIME WARRANTY. YOU WILL FIND A WARRANTY AND AUTHENTICITY CARD WITHIN YOUR ORDER AND THIS MUST BE ACTIVATED AND KEPT SAFE ONCE RECEIVED. INFORMATION ON HOW TO ACTIVATE YOUR WARRANTY CAN BE FOUND ON THE CARD.

ON THE RARE OCCASION THAT YOU FIND A PROBLEM WITH YOUR RING WHICH HAS OCCURED DUE TO A MANUFACTURING DEFECT, WE WILL REPAIR OR REPLACE YOUR JEWELLERY WITHIN THE FIRST 6 MONTHS OF PURCHASE. THIS IS DIFFERENT TO YOUR LIFETIME STONE WARRANTY. DAMAGE TO YOUR JEWELLERY FROM WEAR AND TEAR IS NOT COVERED BY THE WARRANTY AND HAVING WORK PERFORMED BY A THIRD PARTY JEWELER VOIDS THIS WARRANTY. 

RETURNS POLICY

BESPOKE AND CUSTOM ORDERS ARE NOT ELIGIBLE FOR REFUNDS OR RETURNS BUT OUR READY MADE RINGS ARE. JEWELLERY MUST BE RETURNED TO US UNWORN AND IN THE CONDITION WE SENT THEM TO YOU WITHIN 28 DAYS OF THE DELIVERY DATE FOR A 100% MONEY BACK GUARANTEE. REFUNDS ARE PROCESSED WITHIN 10 DAYS OF RECEIVING YOUR RETURN AND CAN TAKE UP TO 14 WORKING DAYS FOR THE REFUND TO BE REFUNDED TO YOUR ORIGINAL PAYMENT METHOD. ALL ORDERS ARE SENT OUT IN OUR BRANDED BOXES OR POUCHES, FULLY SECURE AND IN PADDED PARCEL BOXES AND SO RETURNS MUST BE SENT BACK IN THE SAME PACKAGING WITH THE SAME AMOUNT OF PROTECTION TO AVOID DAMAGE IN TRANSIT. FOR FURTHER QUESTIONS REGARDING RETURNS PLEASE EMAIL INFO@LUMIEJEWELLERY.COM

PAYMENT PLANS

AT THIS MOMENT IN TIME WE DO NOT OFFER FINANCE AS A PAYMENT OPTION BUT WE DO OFFER YOU THE CHANCE TO PAY IN INSTALLMENTS AT NO EXTRA COST OR ADDED INTEREST RATE. WE SIMPLY INVOICE YOU FOR THE TOTAL OF YOUR ORDER AND YOU PAY A MINIMUM PAYMENT EACH MONTH OR WEEK DEPENDING ON WHAT WORKS BEST FOR YOU. ONCE YOUR INVOICE IS CLEARED UP, WE WILL THEN START THE PROCESS OF MAKING YOUR JEWELLERY.  THERE IS NO ONE SIZE FITS ALL FOR THIS OPTION AS FINANCIAL SITUATIONS DIFFER FROM PERSON TO PERSON SO IF YOU WOULD LIKE TO DISCUSS THIS FURTHER GIVE US AN EMAIL AND SOMEONE FROM OUR FINANCE DEPARTMENT WILL BE IN TOUCH. ALTERNATIVELY, CLICK HERE FOR MORE INFO.

TIME FRAME

ALL OF OUR FINE JEWELLERY IS MADE TO ORDER AS THE MAJORITY OF OUR SALES ARE CUSTOM DESIGNS OR OUR EXISTING DESIGNS ARE MODIFIED TO SUIT THE CUSTOMER. WE HAVE A 4-6 WEEKS WAITING TIME ONCE  THE FULL PAYMENT HAS BEEN RECEIVED AND DESIGNS HAVE BEEN FINALISED. ONCE YOUR ORDER HAS BEEN STARTED IN MOST CASES IT CANNOT BE CHANGED AS THIS CAN MEAN US HAVING TO START FROM THE BEGINNING. WE WILL WORK WITH YOU TO MAKE SURE EVERY ASPECT OF YOUR CUSTOM DESIGN IS PERFECT AND YOU WILL THEN BE NOTIFIED OF WHEN THE WORK BEGINS! OUR LOOSE MOISSANITE GEMSTONES HAVE A 3-4 WEEKS WAITING TIME.

MOISSANITE CUTS

TRYING TO CHOOSE A STONE SHAPE, SIZE AND CUT CAN BE OVERWHELMING. THERE ARE A LOT TO CHOOSE FROM BUT HERE WE HAVE LISTED THE FOLLOWING CUTS WE DO. OUR MOST POPULAR MOISSANITE IS OF THE CRUSHED ICE KIND, WE HAVE SPENT A LONG TIME PERFECTING THIS CUT. IT WAS REALLY IMPORTANT TO US THAT WE GOT THIS RIGHT, WITH JUST THE EXACT AMOUNT OF CRUSHED ICE BUT WITH ENOUGH BRILLIANCE TO AVOID A CLOUDY LOOKING CENTRE. WE ALSO OFFER BRILLIANT CUT AND H&A FOR OUR ROUND STONES. STONE SIZES AND RATIOS CAN BE COMPLETELY CUSTOM AS WELL AS SHAPES. OUR STONES ARE AVAILABLE ON THEIR OWN IF YOU ALREADY HAVE A SETTING FOR IT OR WOULD LIKE TO GET ONE ELSEWHERE.

© 2020 by LUMIE.   info@LumieJewellery.com

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